Encore Capital Group Info & Dispute Guide

Who is Encore Capital Group

Encore Capital Group is quite possibly the largest debt buyer and collector in the U.S. and listed in the NASDAQ under the stock symbol ECPG. They have over 10,000 employees and offices in over 100 countries.

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What to do

While debt collectors play an important role in the financial system, they are not your friends. It is important to be aware of your rights. Click here to find out what you can do.

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Dispute Now

They are calling the wrong person. You already paid your debt off. There are a million valid reasons to dispute a debt. Look no further to start filing disputes starting with the actual company that is calling you.

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Who Is Encore Capital Group

Encore Capital Group is a global specialty finance company that purchases or services portfolios of receivables from major banks, credit unions, and utility providers. They specialize in charged-off debt, which is debt that has been written off by the original creditor as unlikely to be collected. Encore Capital Group then tries to collect this debt through a variety of methods, including negotiation, litigation, and asset recovery.

Encore Capital Group’s mission is to “provide superior financial returns to our investors by delivering innovative and efficient solutions to our clients.” They also state that they are “committed to helping consumers resolve their debt obligations in a fair and ethical manner.” However, Encore Capital Group has also been criticized for its aggressive collection tactics and for violating consumer rights. In 2014, the company agreed to pay a $10 million settlement to the Consumer Financial Protection Bureau (CFPB) to resolve allegations that it had engaged in unfair and deceptive practices.

Overall, Encore Capital Group is a large and well-established debt collection agency with a mixed reputation. Consumers who are being contacted by Encore Capital Group should be aware of their rights and take steps to protect themselves from harassment or abuse.

What To Do If Contacted By Encore Capital Group

While debt collectors play an important role in the financial system, they are not your friends. They are not there to help you. Collectors collect money for themselves and their clients, and do whatever it takes to get the job done.

If you are contacted by a debt collector, it is important to be aware of your rights. You have the right to:

  • Verify the debt: Debt collectors are required to provide you with certain information about the debt. This includes the original creditor, the amount of the debt, and the date it was due. If you are not sure if the debt is legitimate, you can ask the debt collector for proof of the debt.
  • Dispute the debt: If you believe that the debt is not yours, or that you have already paid it, you can dispute it with the debt collector. You will need to provide documentation to support your claim.
  • Make a payment arrangement: If you cannot afford to pay the debt in full, you can try to work out a payment arrangement with the debt collector. This may involve making smaller payments over a longer period of time.
  • Be treated fairly: Debt collectors are prohibited from engaging in certain harassing or abusive practices, such as calling you at unreasonable hours, threatening you with violence or arrest, or lying to you about the debt.

Complaints can be filed with the Consumer Financial Protection Bureau (CFPB).

How To Dispute Your Debt

You must have a valid reason to dispute your debt for a chance at success. If you feel you have a valid reason and some proof to back up your dispute then proceed.

File a dispute with Encore
Encore does not seem to have an online form to file a dispute or any way to file a dispute other than going through their subsidiary Midland Credit Management, Inc. Click here for the Encore press release that describes the process and has a link to Midland. 
File a dispute with the major credit bureaus
You may want to go straight to the credit bureaus to dispute your debt. (Encore credit report dispute)
File a complaint with the CFPB & BBB
In rare situations, you need to escalate the situation. CFPB Complaint Center. BBB Complaint Center.

Encore Capital Group Contact Information

350 Camino de la Reina
Suite 100
San Diego, California 92108

Phone Number: (877) 445-4581
Website: https://www.encorecapital.com/
Contact: https://www.encorecapital.com/contact-us/