Enhanced Recovery Company, LLC , also known as ERC, is a third-party debt collection agency that is headquartered in Jacksonville, Florida. They are one of the largest debt collection agencies in the country.
Who Is Enhanced Recovery Company
ERC is owned by TrueML, Inc. TrueML is a financial technology company that develops machine learning-driven products that enable intelligent, digital communication including in the debt collection space. In October 2022, TrueML acquired the debt collection business of ERC.
TrueML is also the parent company of TrueAccord Corp. TrueAccord is a digital-first collection and recovery platform that uses machine learning and other technologies to automate the debt collection process. TrueAccord was founded in 2013 and is headquartered in Lenexa, Kansas. The company has over 500 employees and collects debt on behalf of over 1,000 clients.
At the end of the day, TrueAccord, ERC, and TrueML are just debt collectors. They are companies that are hired by creditors to collect debts that consumers owe. Their job is to get consumers to pay their debts by phone calls, letters, and even lawsuits to name a few tactics.
What To Do If Contacted By ERC
While debt collectors play an important role in the financial system, they are not your friends. They are not there to help you. Collectors collect money for their clients, and do whatever it takes to get the job done.
If you are contacted by a debt collector, it is important to be aware of your rights. You have the right to:
- Verify the debt: Debt collectors are required to provide you with certain information about the debt, such as the original creditor, the amount of the debt, and the date it was due. If you are not sure if the debt is legitimate, you can ask the debt collector for proof of the debt.
- Dispute the debt: If you believe that the debt is not yours, or that you have already paid it, you can dispute it with the debt collector. You will need to provide documentation to support your claim.
- Make a payment arrangement: If you cannot afford to pay the debt in full, you can try to work out a payment arrangement with the debt collector. This may involve making smaller payments over a longer period of time.
- Be treated fairly: Debt collectors are prohibited from engaging in certain harassing or abusive practices, such as calling you at unreasonable hours, threatening you with violence or arrest, or lying to you about the debt.
Complaints can be filed with the Consumer Financial Protection Bureau (CFPB).
Enhanced Recovery Company Complaints
Here is a summary of the complaints against Enhanced Recovery Company (ERC) found on BBB.org:
- Debt validation: ERC failed to provide consumers with proof of the debt they are allegedly owed. This is a violation of the Fair Debt Collection Practices Act (FDCPA). The FDCPA requires debt collectors to provide consumers with certain information about the debt. Information such as the original creditor, the amount of the debt, and the date it was due.
- Harassment: Some consumers complain of harassment by being called at unreasonable hours, making threats, and using abusive language. This is also a violation of the FDCPA.
- Improper reporting: Some consumers have complained that ERC has improperly reported their debt to the credit bureaus. This can damage a consumer’s credit score and make it difficult to get loans or credit cards.
Solutions To Complaints
- Verify the debt – ERC is required to provide you with original creditor, amount of the debt, and the due date. If you are not sure if the debt is legitimate, you can ask ERC for proof of the debt.
- Dispute the debt: If the debt is not yours, or you have already paid it, you can dispute with ERC. You will need to provide documentation to support your claim.
- Report ERC to the CFPB: If you believe that ERC has violated your rights, you can file a complaint with the Consumer Financial Protection Bureau (CFPB).
By following these steps, you can protect yourself from ERC and ensure that your rights are respected.
Enhanced Recovery Company Contact
Enhanced Recovery Company
8014 Bayberry Rd
Jacksonville, FL 32256
Phone Number: 1-800-383-5979
What Is The Law
The Fair Debt Collection Practices Act was passed to protect consumers from abusive and unfair collection practices by debt collectors. While the definition of “harassment” may vary from person to person, there are specific behaviors addressed in the FDCPA that apply to all companies that collect debt. If you are contacted regarding a past due account, you have certain specific rights. If those rights are violated, you have the right to specific effective remedies as long as you seek the appropriate help or take some simple steps yourself.
You have the right to tell a debt collector to stop calling you about your debt at any time. When asked, the debt collection agency must provide you with the full name of the company and a mailing address where you can send a letter requiring them to stop contact regarding this debt. You may do this even if you owe the debt. After they receive that letter, the debt collection agency may only contact you to tell you that they will stop their collection efforts or to inform you that they are no longer trying to collect the debt or that they are taking legal action against you.